Testimonials

After a car is delivered we ask our customers to fill-out a short survey; the final question is this: "If You Managed Autocraft: If you were the owner/operator of Autocraft would you do anything different? What would you do different in the way of marketing, management, money, etc." Here are some responses...

We have been comming to your wonderful Autocraft for many years and think you are the very best!!!!

Emily Jean Eggert/Leroy Guccini

Especially thankful there are times you permit private payments excluding my insurance. Work has always been completed to my total satisfaction and expediciously.

Elsie A VirellixX

Especially thankful there are times you permit private payments excluding my insurance. Work has always been completed to my total satisfaction and expeditiously.

Captain Eli Ferguson

I would think I had a GREAT job and a Fantastic boss.

John Mahoney

I wouldn't change a thing. I have been very pleased with the way everything is taken care of at Autocraft.

Andrea McCreanor

Keep doing what your doing.

Leon (Lee) Wheeler

Keep doing what your doing.

Leon (Lee) Wheeler

Service was perfect.

Ward Petrich

Everything was done professionally. I was unaware of your expertise in doing body work. Your shop was recommended to me by word of mouth.

Shirley A. English

Introduce the mechanic who did the repair to the customer at time of pick up (if he is at work, of course). A nice touch-not always appropriate- low key. Good for morale and encourages a bit of discourse which may have pay-off in appreciating the craftmanship involved.

HEYWARD E BOYCE

I'd reverse the options in second question; 10 should be first.

Marv Needles

Continue with the great customer service. One idea would be if a customer brings in their car for repairs particularly for insurance paid repairs. You may want to offer a special discount to repair other incidental damages that are not covered under insurance. I bet a majority of customers would take you up on it if the price was right...

Randy Nelz

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Your rights under Florida State Law are as follows:

This is your vehicle and no insurance company or independent adjustment company can tell you where to fix your car! It's your car, whether leased or owned, and should be repaired at a shop of YOUR choice. Sometimes your insurance company will suggest a shop or list shops that they endorse. This is only a suggestion and the ultimate choice is yours and only yours. Remember this is your car, and you have to live with the repair and the repair shops quality. Pick a shop based on their warranty and customer service. Here at Autocraft, we offer a Life Time Warranty and have been in business in Collier County for over 24 years. Remember, THE CHOICE IS YOURS!! Watch Video