I can't think of anything I would do differently. I don't think it is possible to improve on perfection!
After a car is delivered we ask our customers to fill-out a short survey; the final question is this: "If You Managed Autocraft: If you were the owner/operator of Autocraft would you do anything different? What would you do different in the way of marketing, management, money, etc." Here are some responses...
Sally J. Butz
Perhaps more advertising. I learned of it through friends.
Not a thing. Ernie makes you feel comfortable and confident that your repair will be done in a highly professional manner.
Eric took care of our collision. He did an outstanding job in all areas.
Thank you for your service.
You guys are great, everyone I interacted with was knowledgeable and courteous. Great job on my 500 SL and I would recommend you to anyone looking for a top notch organization. Good marketing move sending out the thank you letter. Customers like to know they are appreciated.
Thanks again, Carl
Carl H. Way
No changes, everything was perfect.
We have been comming to your wonderful Autocraft for many years and think you are the very best!!!!
Emily Jean Eggert/Leroy Guccini
Especially thankful there are times you permit private payments excluding my insurance. Work has always been completed to my total satisfaction and expediciously.
Elsie A VirellixX
Especially thankful there are times you permit private payments excluding my insurance. Work has always been completed to my total satisfaction and expeditiously.
Captain Eli Ferguson
I would think I had a GREAT job and a Fantastic boss.
"Without reservation, we at the Germain group of auto dealerships, often refer our customers to Autocraft for their collision repair needs. We do this because they offer their customers excellent service and top-quality repairs. Autocraft genuinely treats their customers like family and that attitude is evident in every employee."
Bradd Konert | Germain Auto Group
Keep doing what your doing.
Leon (Lee) Wheeler